3420571 - Cannot add another profile thru Activate via Email Code in SuccessFactors Mobile App

When the user has multiple profiles logged in to their mobile app and uses the email code to activate their account, it will show this error "This link was intended to activate another user."

Image/data in this KBA is from SAP internal systems, sample data, or systems. Any resemblance to real data is purely coincidental. 

SuccessFactors Mobile Application

1. Make sure multiple profiles are logged in to SuccessFactors Mobile App
2. Add a new profile in the app by activating via Email code.
   The error shows "This link was intended to activate another user."

This is an expected behavior.

The "Multiple Profiles" is disabled in the SF mobile app settings and this is not supported when using Activation via Email Code.

This information is shared in Mobile Settings from SuccessFactors Web. 

Note: You can only use this activation method for personal device. You can't use it for a shared device, with multiple profiles.

• 2094232 - Multiple Profile Feature and Shared Device Feature [SF MOB]
• Enabling the Mobile App for Multiple Profiles

SuccessFactors Mobile App, This link was intended to activate another user, Activate via Email code, Multiple Profiles, profile , KBA , LOD-SF-PLT-MOB , Mobile Issues , Problem