3420608 - SM:SYSTEM RECOMMENDATIONS job hangs in Solution Manager 7.2 SP16

Symptom

You are using Solution Manager 7.2 SP16 and SM:SYSTEM RECOMMENDATIONS job is not finishing, this job is running for many hours or days and never finishes.

Trace file of the batch work process (check transaction SM50) is showing hundreds or thousands of entries similar to this entry below.

RFC 2767 CONVID 13403162
* CMRC=20 DATA=0 STATUS=0 SAPRC=236 ThSAPCMINIT
RFC> ABAP Programm: SAPLAGSNO_FROM_LMDB (Transaction: )
RFC> User: <User> (Client: XXX)
RFC> Destination: SM_<SID>CLNT<Client>_READ (handle: 2, DtConId: 659C763279041834E10000000A96004B, DtConCnt: 1, ConvId: ,{659C7632-7904-1834-E100-00000A96004B})
RFC> Called function module: RFC_PING
TH VERBOSE LEVEL FULL
** RABAX: end RX_GET_MESSAGE

Environment

SAP Solution Manager 7.2 SP16

Product

SAP Solution Manager 7.2

Keywords

long, longer, runtime, hangs, hanging, hang, never, never finish, never finishes, system recommendation, sysrec, , KBA , SV-SMG-SR , System Recommendations for Managed Systems , Problem

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