Symptom
In a Cancellation Invoice scenario, you wish to Release the Cancellation Invoice, however, the 'Release' button is Greyed-Out and cannot be clicked.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Customer Invoicing work center.
- Open the Invoice Documents view.
- Find Cancellation Invoice ABC (Where ABC Represents the ID of the Cancellation Invoice that needs to be Released).
- Select the document.
You see that the 'Release' button is Greyed-Out.
Cause
In a Customer Invoice Cancellation scenario, the Release action is performed by the 'Save' button. When hovering the mouse over the 'Save' button, the following tooltip is displayed: "[...] In case of a Cancellation Invoice the document will be released by the system"
Resolution
This is the expected system behavior. In order to Release the Cancellation Invoice, you need to follow these steps:
- Go to the Customer Invoicing work center.
- Open the Invoice Documents view.
- Find Cancellation Invoice ABC (Where ABC Represents the ID of the Cancellation Invoice that needs to be Released).
- Edit the Cancellation Invoice.
- Click the View All Button.
- Click the Save Button.
The Cancellation Invoice is then Released.
Keywords
Customer Invoice, Cancellation, Release, Button, Unable, Impossible, Greyed, Grayed, Grey, Gray, Save, Tooltip. , KBA , AP-CI-CI , Customer Invoice , How To