SAP Knowledge Base Article - Public

3420645 - Release Button Greyed Out in Cancellation Invoice scenario

Symptom

In a Cancellation Invoice scenario, you wish to Release the Cancellation Invoice, however, the 'Release' button is Greyed-Out and cannot be clicked.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Open the Invoice Documents view.
  3. Find Cancellation Invoice ABC (Where ABC Represents the ID of the Cancellation Invoice that needs to be Released).
  4. Select the document.

You see that the 'Release' button is Greyed-Out.

Cause

In a Customer Invoice Cancellation scenario, the Release action is performed by the 'Save' button. When hovering the mouse over the 'Save' button, the following tooltip is displayed: "[...] In case of a Cancellation Invoice the document will be released by the system"

Resolution

This is the expected system behavior. In order to Release the Cancellation Invoice, you need to follow these steps: 

  1. Go to the Customer Invoicing work center.
  2. Open the Invoice Documents view.
  3. Find Cancellation Invoice ABC (Where ABC Represents the ID of the Cancellation Invoice that needs to be Released).
  4. Edit the Cancellation Invoice.
  5. Click the View All Button.
  6. Click the Save Button.

The Cancellation Invoice is then Released.

Keywords

Customer Invoice, Cancellation, Release, Button, Unable, Impossible, Greyed, Grayed, Grey, Gray, Save, Tooltip. , KBA , AP-CI-CI , Customer Invoice , How To

Product

SAP Business ByDesign all versions