SAP Knowledge Base Article - Public

3420726 - Journal Entry Workflows Not Restart Successfully - SAP S/4HANA Cloud

Symptom

When an Journal Entry is rejected by an approver, modifying any field and submitting it will not succeed. The journal entry will remain rejected when resubmitted in app Verify General Journal Entries - For Requester.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP S/4HANA Cloud

Cause

The issue can be caused by wrong settings in the workflow in app Manage Workflows for Journal Entry Verification - In General Ledger.

In Verify General Journal Entry steps -> Exception Handling -> Reject, if the Required Action not set as "Redo General Journal Entry" or Action Result set as "Cancel workflow" will cause the issue.

Resolution

Please follow workflow template "General Journal Entry Verification" provided by SAP:

In verify Steps -> Exception Handling 

When Reject
Required Action should be "Redo General Journal Entry" and Action Result should be "Restart workflow"

See Also

Community Blog: Status of Journal Entry Verification and Troubleshooting Reference

Community Blog: A Configuration Example of How to Optimize Journal Entry Verification Workflow

Keywords

Verify JE, Rejected, workflows, Restart workflow, Cancel workflow , KBA , FI-FIO-GL-2CL , Fiori UI for General Ledger Accounting (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions