SAP Knowledge Base Article - Public

3420959 - When trying to "insert new record" in a Custom portlet in employee profile the page keep loading


Users are unable to insert a new record record in a Custom Portlet in Employee Profile


SAP SuccessFactors HXM Suite
Metadata framework (MDF)

Reproducing the Issue

  1. Go to Employee Profile.
  2. Try clicking on the "Pencil Icon" or "Clock Icon" > Insert New Record > Add on a custom MDF portlet.


  • There is a onChange rule that is setting the start date to null.
  • PP3 Ui does not support onChange rule on fields like effective start date. So it is not allowed to set the start date as null.


  • Either remove the rule or set to some value.
  • From MDF side we suggest not to change this field via rule but rather ask the end user to select specific value needed.

See Also

2540872 - [Custom MDF] How to set the field values to Null by default in custom MDF portlets during Upon selecting 'Insert New Record' operation

3202427 - Changing the value of effectiveStartDate field in an MDF object using Save rule. - SAP for Me

2646360 - [MDF] The behavior of effectiveStartDate field in custom MDF objects. - SAP for Me


MDF, MDF object, Custom Portlet, Record, start date , KBA , LOD-SF-MDF-UI , UI Config, Layout & Rules , Problem


SAP SuccessFactors HXM Core all versions