SAP Knowledge Base Article - Public

3420963 - Error message raised in Personal Data Collection step - Onboarding

Symptom

After create a new Hire Template a validation error message is being returned. 

For example:

The field is not filled

or

The Field A are not configured to the Portlet 

But this can be any message that seems being returning a validation result. The message is not a common documented error/message

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as the candidate
  2. Try to complete Personal Data Collection step
  3. The message is raised

Cause

There is a validation rule configured under a MDF object created to the Hire template.

To check if is that the case you can follow these steps:

  1. Go to Configure Object Definitions 
  2. In the first box select "Object Definition"
  3. In the second box search the name of the object that you created
  4. Check the fields associated to the object clicking in "Details" > Rules
  5. You will find a rule associated to a field
  6. When you open the rule you will see that it's configured to raise the message

Also, you can check if the message is caused for a validation rule, checking Manage Data > Message Definition. So after be sure about that you can find the rule under some configuration in Manage Business Configuration or MDF objects. 

Resolution

You need to review the fields configuration and remove the rule if you don't want to receive the message.

Also, you can update your rule to the desired conditions.

Keywords

Onboarding, obx, personal, data, collection, review, error, message, raise, fill, submit, fields, field, validate, object, definition, UI , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions