3421374 - Cannot Trigger I-9 correction for Section 1 - Onboarding

How to trigger a task to correct the SSN filled in i-9 Section 1, if there is a pending section 2. 

When tried to create the task an error occurs:

The previous sections of Form I-9 are incomplete for the selected user. Please complete them to proceed. 

SAP SuccessFactors Onboarding

There is a pending task in the Hiring Manager's dashboard. It is necessary for the Hiring Manager to correct the data.

When you need to correct the SSN filled in I-9 section 1, the candidate is hired, and there is a section 2 pending to Hiring Manager please follow these steps:

1. Go to Employee Profile > Correct the SSN number
2. Go to Dashboard > Actions > Correct Form I-9 Section 1
3. After to do that you can follow the standard procedure described in guide: Creating a Task to Correct USCIS Form I-9

If you don't have the option to "Correct Form I-9 Section 1" available in Dashboard under Actions:

1. Ensure that the candidate is already hired
2. Ensure that in Dashboard a task to Hire Manager fill Section 2 is not completed
3. Go to Manage Data > I-9 User Data > Search for the candidate UserId > Find the register to Section 2 
4. If the status is Section 2 - Submitted > Change for "Section 1 - Signed"
5. After that you can follow the previous steps. 

Creating a Task to Correct USCIS Form I-9

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