Symptom
IAS is enabled on the instance, but the URL is not sending the "pm_product_name = ONB" token in the welcome emails.
If you try a workaround to change the message and add the token, it's not working.
Environment
SAP SuccessFactors Onboarding
Cause
When IAS is enabled and has already been migrated or created using the SCIM IPS Connector, candidates will receive the link following IAS configuration. This is expected behavior.
Resolution
These are the standard steps after IAS activation:
- Onboarding of new hires is synced to IAS.
- New hires receive an IAS Account Activation email to set their passwords in IAS.
- New hires receive a login URL without the parameter "pm_product_name = ONB" in their emails.
This workflow applies to instances that are already using the SCIM IPS Connector. The parameter "pm_product_name = ONB" is only added when the instance still uses ODATA IPS.
See Also
Keywords
Onboarding, obx, IAS, email, message, template, token, workaround, not, work, pm_product_name, ONB , KBA , LOD-SF-OBX-IAS , IAS User Authentication , Problem