Symptom
- Users are created with "User Creation Time = Null" even though user is active and consuming license in SAC.
- Due to this, license consumption is showing incorrectly and unable to add extra users or reassign existing ones due to the maximum limit of licenses consumed.
Environment
SAP ANALYTICS CLOUD 2023.21.8
Reproducing the Issue
- Log in to SAC.
- Go to Security -> Activities
- Click on "Apply filter" (funnel icon)
- Select the check boxes for Activity, Username and Timestamp.
- In Activity, choose Create
- In Username, enter the username you want to search
- In Timestamp, choose the time period on which date you want to search the user creation activity.
Notice that the User creation timestamp equals to Null even though the user is created and is active in the tenant.
Resolution
Create a support case under LOD-ANA-ADM component and the support engineer will reach out to operations team for License migration process.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
-
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
Keywords
Users, license, SAC, SAP Analytics Cloud, Activity logs , KBA , LOD-ANA-ADM , SAC Administration , Problem
Product
SAP Analytics Cloud 1.0