SAP Knowledge Base Article - Public

3421834 - "Registered User Limit Exceeded" warning when viewing class Registrations


When a LMS Administrator is viewing the Registrations within a class, the warning "Registered User Limit Exceeded" is displayed

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SAP SuccessFactors Learning

Reproducing the Issue

  1. Log into HXM > navigate to Learning Administration >
  2. Learning Activities > Classes > search for the required class >
  3. Open the record > go to the Registrations tab >
  4. The warning is displayed


This message is expected to be displayed under the Registrations tab when registered users in a Class exceeds 2000. The Learning Product Management team designed the system this way to prevent performance issues, and the displayed message is intended.


In order to find out the registered users for such classes, please run the standard LMS Registration Status Report, as stated in the warning message.

Also, if needed to add or update the users' registration status for such classes, you can use the Import Data feature (at Learning Administration > System Administration > System Management Tools Import data > Entity Type > Registrations).

Alternatively, to have a different system behavior, it would be possible to have an enhancement request created for it (as per KBA 2090228), where the Learning Product Management team can further review and assess the requested functionality to be considered in a future release. You can also check the possibility of a custom solution, by engaging your Partner or SAP Professional Services (KBA 2149831).

See Also

KBA 2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud]

KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products


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