Symptom
- Logo is not being displayed on a specific browser but works fine on another. Example, it is not loading on Microsoft Edge but shows correctly on Google Chrome.
- Instead of the company logo, the alternative text: "Logo Image. Home Page Link" is being displayed instead.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Login to instance via Google Chrome.
- Logo on header loads fine.
- Login to instance via Microsoft Edge or another browser.
- "Logo image. Home page link" shows instead.
Resolution
Depending on where you uploaded your logo, re-uploading it should help resolve the issue. The following tools might be used to re-upload it:
- Upload Company Logo
- Company System and Logo Settings -> URL of the Company Logo
Please check KBA 2089436 - How to Upload and Display Your Company Logo in the SuccessFactors for more information on how to re-upload your company logo. If the issue persists, please contact Product Support for assistance.
See Also
Keywords
company logo, upload, logo, file hosting, logo image, home page link, link, url , KBA , LOD-SF-PLT-LGO , Company Logo , Problem
Product
SAP SuccessFactors HXM Core 2311