3421903 - Reports come in blank when Curricula ID contains Simplified Chinese characters

When the Admin runs the Curriculum Item Status report searching for a Curriculum ID containing Simplified Chinese characters the report is blank.

SAP SuccessFactors Learning

1. Go to Learning Admin
2. Open 'Curriculum Item Status report'
3. Select Report criteria including Curriculum ID with Simplified Chinese characters
4. Run report
5. Report results in blank

When curricula ID contains Simplified Chinese characters like 共 事 象, some reports are unable to encode and decode these characters. Hence it is generating a blank report.

If curricula ID contains Traditional Chinese characters, the report is generated properly.

Workaround available in Canvas Reporting:

1. Login to Bizx
2. Navigate to Reporting
3. Create New Canvas report
4. Select List Reporting
5. Edit Query
6. Select new Query
7. Select Curriculum Item Status report
8. select the columns needed and run the report or save it for future use.

This report can also scheduled to run to SFTP or email inbox.

A website to determine what are Simplified Chinese characters vs Traditional Chinese characters: https://www.chineseconverter.com/en/convert/find-out-if-simplified-or-traditional-chinese

Curriculum, Blank report, Curriculum Item Status report, Chinese characters, Simplified Chinese character, Traditional Chinese characters, Entity ID , KBA , LOD-SF-LMS-CUR , Curricula , LOD-SF-LMS-REP , Reporting Data , How To