Symptom
When the Admin runs the Curriculum Item Status report searching for a Curriculum ID containing Simplified Chinese characters the report is blank.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Go to Learning Admin
- Open 'Curriculum Item Status report'
- Select Report criteria including Curriculum ID with Simplified Chinese characters
- Run report
- Report results in blank
Cause
When curricula ID contains Simplified Chinese characters like 共 事 象, some reports are unable to encode and decode these characters. Hence it is generating a blank report.
Resolution
If curricula ID contains Traditional Chinese characters, the report is generated properly.
Workaround available in Canvas Reporting:
- Login to Bizx
- Navigate to Reporting
- Create New Canvas report
- Select List Reporting
- Edit Query
- Select new Query
- Select Curriculum Item Status report
- select the columns needed and run the report or save it for future use.
This report can also scheduled to run to SFTP or email inbox.
A website to determine what are Simplified Chinese characters vs Traditional Chinese characters: https://www.chineseconverter.com/en/convert/find-out-if-simplified-or-traditional-chinese
Keywords
Curriculum, Blank report, Curriculum Item Status report, Chinese characters, Simplified Chinese character, Traditional Chinese characters, Entity ID , KBA , LOD-SF-LMS-CUR , Curricula , LOD-SF-LMS-REP , Reporting Data , How To