3421911 - Upgrade Center: Talent Intelligence Hub Migration Shows 'Upgrade Now - In Progress' or 'Upgrade Now - FAILED'

After initiating the Talent Intelligence Hub migration, the Upgrade Center status shows Upgrade Now - In Progress or Upgrade Now - FAILED.

SAP SuccessFactors Talent Intelligence Hub

1. Log in to SuccessFactors
2. Navigate to Admin Center > Upgrade Center
3. Select View recently completed upgrades
4. Select Talent Intelligence Hub and expand the section
5. The status shows as Upgrade Now - In Progress or Upgrade Now - FAILED

• Migration has not completed due to unresolved Check Tool errors
• Migration completed but status is incorrect

To determine which resolution path to take, confirm if Growth Portfolio permissions are available:

1. Log SuccessFactors
2. Navigate to Admin Center > Manage Permission Roles
3. Locate a permission role and select Edit
4. Select Next
5. In the search bar, type Talent Intelligence Hub 
6. Confirm if Growth Portfolio is available
   • Is not available: the migration has not completed. Please review 3319564 - SAP SuccessFactors Talent Intelligence Hub (TIH) Customer Checklist - 1H 2023 and ensure all Check Tool errors are resolved before attempting the migration.
   • Is available: the upgrade status needs to be corrected via script from engineering. Please create a case with Product Support under component LOD-SF-TIH-MIG with the following required details to process the script:
     • Pictures showing all JDM and JPB check tool errors have been resolved
     • Picture of the Growth Portfolio permission in Manage Permission Roles
     • Picture of failed Job for Talent Intelligence Hub Migration job
     • Export of JDM mapping entity and WSM migration files
     • Data Center (URL of your login screen):
     • Company Instance ID (where to apply changes):
     • Approval from customer to run the script

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