SAP Knowledge Base Article - Public

3421966 - Error “Last Name Missing” When Replicating Business Partners to C4C


When replicating Business Partners to C4C, you see error "Last name missing" on Web Service Message Monitoring, for service interface BusinessPartnerReplicationIn.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to the General Settings work center view.
  3. Open the Web Service Message Monitoring under System Administration.
  4. Select query "All".
  5. Search for message ID with error "Last name missing".


The incoming payload has the field <FamilyName> with no value in it.

The field "Last Name" or "FamilyName" is hardcoded as mandatory for all kind of Business Partners in C4C.


There is no way to change this condition to Optional.

In order to resolve the issue, properly add a Last Name to the Business Partner in the external system and resend it.


"Last name missing", Business Partner, BusinessPartnerReplicationIn, C4C , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To


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