SAP Knowledge Base Article - Public

3421984 - Auto Enroll from Waitlist does not automatically move users from waitlisted to registered

Symptom

The Auto enroll from waitlist setting does not ask to move over users from waitlist to registered status when changing the setting. Any new users that enroll are registered to the class but existing waitlist users stay in the waitlist.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Let no seats available for the class (class full)
  2. An admin cancel an active registration, or the user itself withdraw the registration, freeing one seat
  3. As the admin, change Auto enroll from waitlist option to YES
  4. Pop up did not come up to ask if the admin wanted to move waitlisted users to enrolled status. It is possible to manually move users from waitlist to registered status
  5. Before moving the users, if a user manually registers to the class, it bypasses users on the waitlist

Resolution

This issue is being investigated by the Learning engineering team.

Keywords

auto, enroll, waitlist, move, users, wait, registered, register, enrolled, stay, not, moving, , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Bug Filed

Product

SAP SuccessFactors Learning 2311