3421996 - Talent Intelligence Hub Import or 'Manage Data' Error: Talent Intelligence Hub ID is null, so the user is not allowed to add any mapping

When trying to import mappings or add mappings via Manage Data, receive an error:

Talent Intelligence Hub ID is null, so the user is not allowed to add any mapping

• SAP SuccessFactors Talent Intelligence Hub
• SAP SuccessFactors Job Profile Builder
• SAP SuccessFactors Job Description Manager

1. Log in to SuccessFactors
2. Navigate to Admin Center > Manage Data
3. In the first Search, select Role
4. In the second Search, select a role
5. Select Take Action > Make Correction
6. In the Mapped Competencies section, add a competency > Save
7. Receive error

OR

1. Log in to SuccessFactors
2. Navigate to Admin Center > Import and Export Data
3. For Select the action to perform, select Import Data
4. Select any JDM or JPB mapping entity
5. Select a file to import > Import
6. Receive error

• The wsmID field is blank in Manage Data
• Attributes are missing from Talent Intelligence Hub

Engineering will need to process an instance refresh to resolve the issue:

1. Take a backup of all competencies and behaviors
2. Create a case with Product Support under component LOD-SF-TIH-MIG with the below required details:
1. Data Center (URL of your login screen):
2. Company Instance ID (where to apply changes):
3. Confirmation you have taken a backup of all competencies and behaviors
4. Approval

success factors, tih, imports, importing, cannot map, can not, entities, mapped, map, mapping, attributes, competencies, roles, behaviors, WSM-24659 , KBA , LOD-SF-TIH-LIB , Attribute Library , LOD-SF-TIH-JPB-ADM , Admin Center, Settings, Permissions , LOD-SF-TIH-JDM , Job Description Manager , LOD-SF-MDF-IMP , Import and Export Issues , LOD-SF-MDF-MGD , Manage Data - Create, Update & Delete , Problem