SAP Knowledge Base Article - Public

3421996 - Talent Intelligence Hub Import Error: Talent Intelligence Hub ID is null, so the user is not allowed to add any mapping

Symptom

When trying to import Job Description Manager (JDM) or Job Profile Builder (JPB) mapping entities, receive an error:

Talent Intelligence Hub ID is null, so the user is not allowed to add any mapping

Environment

  • SAP SuccessFactors Talent Intelligence Hub
  • SAP SuccessFactors Job Profile Builder

Reproducing the Issue

  1. Log in to system
  2. Navigate to Admin Center > Import and Export Data
  3. Select the action to perform: Import Data
  4. Select any JDM or JPB mapping entity
  5. Select a file to import > Import
  6. Receive error

Cause

Attributes are missing from Talent Intelligence Hub because data was loaded into the system while the migration was processing

Resolution

Engineering will need to process an instance refresh to resolve the issue:

  1. Take a backup of all competencies and behaviors
  2. Create a case with Product Support under component LOD-SF-TIH-JPB-ADM with the below required details:
    1. Data Center (URL of your login screen):
    2. Company Instance ID (where to apply changes):
    3. Confirmation you have taken a backup of all competencies and behaviors
    4. Approval

Keywords

success factors, tih, imports, importing, cannot map, can not, entities, mapped, map, attributes, competencies, roles, behaviors, WSM-24659 , KBA , LOD-SF-TIH-LIB , Attribute Library , LOD-SF-TIH-JPB-ADM , Admin Center, Settings, Permissions , Problem

Product

SAP SuccessFactors HXM Suite all versions