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SAP Knowledge Base Article - PreviewSymptom
When using the Forward functionality in Reply Management, the email is received in a text-only version and with unexpected formatting. When the original reply is checked in Reply Management, it doesn't show the same incorrect formatting.
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Environment
SAP Emarsys Customer Engagement
Product
SAP Emarsys Customer Engagement 1.0
Keywords
text only email, text-only email, reply management forward , KBA , CEC-EMA-EM , Email , Problem
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