SAP Knowledge Base Article - Public

3422118 - Cannot Delete Account Hierarchy via User Interface In Sales Cloud Version 2

Symptom

You want to delete Account Hierarchy but see there is no option to do so on the UI.

Environment

SAP Sales Cloud Version 2

Reproducing the Issue

  1. Open up your Sales Cloud solution.
  2. Open the Navigation Menu on top left and search for Account Hierarchy.
  3. In this screen, you will see there is no option to delete Account Hierarchy.

Cause

This feature was not supported previously but has since been introduced.

Resolution

You will now see Delete Icons in the UI so you can remove accounts from the Account Hierarchy.

Keywords

Account, Hierarchy, Remove, Delete, Deletion,  , KBA , CEC-CRM-ACH , Account Hierarchy , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0