SAP Knowledge Base Article - Public

3422230 - Email bodies not visible in Message Center - Recruiting Management


The email bodies of some candidate replies in Message Center are not visible


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Proxy as Recruiter
  2. Recruiting>Message Center
  3. Open up email thread for candidate
  4. Notice that the candidate has replied but the email body is not visible


Engineering team have confirmed this is due to the presence of email addresses in email body e.g. If the body consists of system email id or correspondence email id, then the the entire text will be trimmed till the beginning of the email.


Remove these email addresses from the body of the email before sending the email to the candidate.


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SAP SuccessFactors Recruiting all versions