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SAP Knowledge Base Article - PublicSymptom
After restart Onboarding process the Compensation Details are not being retained in the Personal Data Collection step.
Environment
SAP SuccessFactors Onboarding
Cause
An OnInit rule is configured under 'Payment Information Detail' to set the bank details when the Personal Data Collection page is initialized. Given that the rule is OnInit, it operates each time the page is opened after a restart, clearing the previous value to be filled in again.
Resolution
You need to review the rule, considering that if the OnInit rule is configured under the Payment objects, the data will be refreshed every time the page is opened.
Keywords
Onboarding, obx, restart, personal, data, collection, wiped, off, blank, disappear, maintain, data, retain, retained, compensation, bank, payment , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem
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