SAP Knowledge Base Article - Preview

3422472 - Error on upgrade BI Platform "Either the remote CMS cannot be reached or the logon credentials are incorrect INS000013"

Symptom

Error when enter the CMS credentials on the installer
"Either the remote CMS cannot be reached or the logon credentials are incorrect INS000013"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


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Environment

SAP BusinessObjects Business Intelligence Platform (BI) 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.3

Keywords

INS00013, error upgrade, can't connect CMS, logon credentials are incorrect, CMS cannot be reached  , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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