SAP Knowledge Base Article - Public

3422503 - RCM Message Centre does not show General Display Name of Recruiter in email

Symptom

RCM message center does not show general display name of recruiter in email.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Go to Recruiting
2. Message Centre
3.Send message to candidate
4. Message received by candidate with First Name + Middle Name + Last Name, instead of Preferred Name + Last Name and you can also click on preview and see the same behavior.

Cause

Message center doesn't support the outing email with sender using display name.

Resolution

For message center we don't support the outing email with sender using display name.

Here is the list that CRM support for Display Name.

  1. Talent pool list - Owner search
  2. Talent pool list - Owner column the table
  3. Share Talent pool person search and list of shared users
  4. Talent pool details - candidate name in the list (only for internal candidates)
  5. Email campaign - search created by 
  6. Email campaign - created by column in the table
  7. Create an email campaign - Manually added recipients
  8. Create an email campaign - recipients token
  9. Message center - quick card in the list 
  10. Message center - quick card in the detail of email
  11. Message center - search by name

See Also

3340377 - Adoption of General Display Name in Recruiting (sap.com)

Keywords

General display in message center, sender mail from message center , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors HXM Core 2311