Symptom
RCM Message Center does not show general Display Name of recruiter in email.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to Recruiting
- Message Centre
- Send message to candidate
- Message received by candidate with First Name + Middle Name + Last Name, instead of Preferred Name + Last Name
- In preview we see the same behavior
Cause
Message Center doesn't support the outing email with sender using Display Name.
Resolution
Below is the list of places where the Display Name is used:
- Talent pool list - Owner search
- Talent pool list - Owner column the table
- Share Talent pool person search and list of shared users
- Talent pool details - candidate name in the list (only for internal candidates)
- Email campaign - search created by
- Email campaign - created by column in the table
- Create an email campaign - Manually added recipients
- Create an email campaign - recipients token
- Message center - quick card in the list
- Message center - quick card in the detail of email
- Message center - search by name
See Also
3340377 - Adoption of General Display Name in Recruiting - Recruiting Management
3663758 - General Display Name setting updates not reflected in Latest Applicant Workbench - Recruiting Management
Keywords
General, Display, Message, Center, Sender, Email, Name, Preferred, Wrong, Recruiter. , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem
Product
SAP SuccessFactors Recruiting all versions
SAP Knowledge Base Article - Public