SAP Knowledge Base Article - Preview

3422807 - Groupware Synchronization Disabled Due To Error "Check authorization restriction for user Individual Customer Service"

Symptom

Groupware synchronization was disabled due to one of the errors below:

  • Unauthorized: Check authorization restriction for user Individual Customer Service.
  • "SAP Sales Cloud operation failed. (Error occurred while fetching the data Error: 3 INVALID_ARGUMENT: SearchMetadataConsumeService: invalid entity, no metadata found for entity sap.crm.md.individualcustomerservice.entity.individualCustomer on tenant ABC)".


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Environment

  • SAP Service Cloud v2
  • SAP Sales Cloud v2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Sync, Individual Customer, SAP Sales Cloud operation failed, Groupware, Outlook, Synchronization, Metadata , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , How To

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