SAP Knowledge Base Article - Public

3422807 - Groupware Synchronization Disabled Due To Error "No Metadata Found For Entity Individual Customer"

Symptom

Groupware synchronization was disabled due to error: "SAP Sales Cloud operation failed. (Error occurred while fetching the data Error: 3 INVALID_ARGUMENT: SearchMetadataConsumeService: invalid entity, no metadata found for entity sap.crm.md.individualcustomerservice.entity.individualCustomer on tenant ABC)".

Environment

  • SAP Service Cloud v2
  • SAP Sales Cloud v2

Cause

Your System is enabled with Sales License only. You need a service-scoped tenant to use the individual customer service.  

Resolution

Please find the below steps to resolve this error:

  1. Go to Settings.
  2. Select All Settings.
  3. Open Groupware screen.
  4. Navigate to Profiles tab and open the affected profile.
  5. Here in the "Sync Settings" tab, enable the option "Do Not Synchronize" for the Entity : INDIVIDUAL CUSTOMER
  6. Click on Save and Apply profile for all users.

Keywords

Sync, Individual Customer, SAP Sales Cloud operation failed, Groupware, Outlook, Synchronization, Metadata , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0