SAP Knowledge Base Article - Public

3422870 - Outlook Client Side Integration In SAP Sales And Service Cloud V2

Symptom

Is Outlook Client Side integration supported in SAP Sales and Service Cloud v2?

Environment

  • SAP Service Cloud v2
  • SAP Sales Cloud v2

Resolution

SAP Sales and Service Cloud v2 do not support client side groupware integration, only Server Side Integration.

See Also

Outlook Groupware Server Side Integration

Keywords

Outlook, Groupware, Addin, Add-in, Server side, Client Side, Integration , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , Product Enhancement

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0