3423301 - "Recruiting Manual Candidate Creation Notification" does not get triggered to the candidate during profile creation - Recruiting Management

“Recruiting Manual Candidate Creation Notification" does not get triggered to the candidate when the candidate is created from the candidate search within the job requisition rather a status triggered email configured for the forwarded status gets triggered. 

• Manual Candidate Creation Notification is not sent when a candidate is created from Candidate Search within a Job Requisition, if a status-based email is configured for the Forwarded status. 

• If the Forwarded status email is disabled, the Manual Candidate Creation Notification is sent instead. 

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SAP SuccessFactors Recruiting Management

1. Go to Recruiting email triggers.
2. Confirm that “Recruiting Manual Candidate Creation” Notification is configured correctly 
3. Go to Edit Applicant status configuration and confirm that an email template is configured for forwarded status for external candidates (It’s the status triggered email configuration).
4. Now go to the Job Requisition and create candidate profile from the Job Requisition Page.
5. This newly created candidate has the application in the forwarded status in the requisition.
6. Notice that no email gets triggered from the email trigger “Recruiting Manual Candidate Creation Notification” to the candidate, rather the status triggered email is triggered for the forwarded status.

Note: If the status triggered email is removed from edit applicant status configuration, Recruiting manual candidate creation candidate gets triggered to the candidat

Product Management and the engineering team has confirmed that it is an expected behavior.

The current behaviour is not a regression rather an improvement made in code post changes made as part of b1511 release.

Therefore, no two emails will get triggered. If your business need is to have the “Recruiting Manual candidate creation” getting triggered to the candidate, you will need to disable the status triggered email for the forwarded status.

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