3423305 - Data Validation: "The User Name you provided is not valid. Please use the following character types: ['a' to 'z', 'A' to 'Z', '0' to '9', '-', '_', '.', '@']." - Onboarding

• When the Onboarding process is initiated via Recruiting, the candidate is not visible in the Onboarding Dashboard.
• In the To-Do panel > Business Process, it gives the error:
  
  Create External User (1)
  Data Validation.
  [Error Code: 7]The User Name you provided is not valid. Please use the following character types: [’a’ to ‘z’, ‘A’ to ‘Z’, ‘0’ to ‘9‘, ‘-‘, ‘_‘, ‘.‘, ‘@’].

SAP SuccessFactors Onboarding

1. Log in to the instance
2. Navigate to the To-Do panel > Business Process
3. View user validation errors for [NEW HIRE] (EMAIL) for Onboarding process trigger [PROCESS ID]
4. Create External User (1)
   Data Validation.
   [Error Code: 7]The User Name you provided is not valid. Please use the following character types: [’a’ to ‘z’, ‘A’ to ‘Z’, ‘0’ to ‘9‘, ‘-‘, ‘_‘, ‘.‘, ‘@’].

A special character exists in the candidate's primary email address in Recruiting.

(Note: Username in Onboarding is from "primaryEmail" value in Recruiting, which is not editable in UI; only "contactEmail" is editable in Recruiting.)

Solution 1:

1. Correct primaryEmail in Recruiting:
   • Create support ticket to component LOD-SF-OBX and request a script to correct the email address in Recruiting.
   • (For product support) Check internal memo for script to correct the email address.
     
2. Restart the associated Business Process error.

Solution 2: 

1. Apply the fix proposed in Check Tool. - Process object exists for the new hire with a valid status. (ONB2CheckProcessObjectExistsWithValidStatus) 
2. Change the "Process Initiation Status" of the candidate from "Started" to "Cancelled" in Manage Data > Process Trigger: [Process Initiation ID]
3. Correct primaryEmail in Recruiting (see above Solution 1)
4. Re-run the checks and apply the quick fix from ONB2CheckProcessTriggerObjectExists check to enable the "Initiate Onboarding" option for the candidate.

3237676 - How to update candidate's email displayed in onboarding dashboard - Onboarding - SAP for Me

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