3423305 - Data Validation: "The User Name you provided is not valid. Please use the following character types: ['a' to 'z', 'A' to 'Z', '0' to '9', '-', '_', '.', '@']." - Onboarding

• When the Onboarding process is initiated via Recruiting, the candidate is not visible in the Onboarding Dashboard.
• In the To-Do panel > Business Process, it gives the error:
  
  Create External User (1)
  Data Validation.
  [Error Code: 7]The User Name you provided is not valid. Please use the following character types: [’a’ to ‘z’, ‘A’ to ‘Z’, ‘0’ to ‘9‘, ‘-‘, ‘_‘, ‘.‘, ‘@’].

SAP SuccessFactors Onboarding

1. Log in to the instance
2. Navigate to the To-Do panel > Business Process
3. View user validation errors for [NEW HIRE] (EMAIL) for Onboarding process trigger [PROCESS ID]
4. Create External User (1)
   Data Validation.
   [Error Code: 7]The User Name you provided is not valid. Please use the following character types: [’a’ to ‘z’, ‘A’ to ‘Z’, ‘0’ to ‘9‘, ‘-‘, ‘_‘, ‘.‘, ‘@’].

A special character exists in the candidate's primary email address in Recruiting.

(Note: Username in Onboarding is from "primaryEmail" value in Recruiting, which is not editable in UI; only "contactEmail" is editable in Recruiting.)

Solution 1:

1. Correct primaryEmail in Recruiting:
   • Create support ticket to component LOD-SF-OBX and request a script to correct the email address in Recruiting.
   • (For product support) Check internal memo for script to correct the email address.
     
2. Restart the associated Business Process error.

Solution 2: 

1. Go to Manage Data > Process Trigger > search with candidate's application id
2. Take Action > Make Correction > Change the "Process Initiation Status" from "Started" to "Cancelled" > Save
3. Correct primaryEmail in Recruiting via script (see above Solution 1)
4. Go to Check Tool > Validation > run the check "Process trigger object exists for the new hire (ONB2CheckProcessTriggerObjectExists)"
5. Apply the quick fix to re-enable the "Initiate Onboarding" option for the candidate in RCM
6. Re-initiate onboarding for candidate from RCM

3237676 - How to update candidate's email displayed in onboarding dashboard - Onboarding - SAP for Me

Onboarding, Onboarding 2.0, LOD-SF-OBX, OBX, Recruiting, Email Address, Data Validation, Validation Error, The User Name you provided is not valid. Please use the following character types: [’a’ to ‘z’, ‘A’ to ‘Z’, ‘0’ to ‘9‘, ‘-‘, ‘_‘, ‘.‘, ‘@’]., Candidate not visible, Onboarding Dashboard , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , How To