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SAP Knowledge Base Article - PreviewSymptom
When you click New in the ticket Interactions tab, a new window opens with Email. You would like to change the default option to Portal.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
ticket; interaction; email; e-mail; portal; default; option; setting , KBA , LOD-CRM-SRP , Service Request Processing , How To
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