3423420 - Scheduled WEBI Reports in BOBJ are not being delivered to email recipients when they are sent in Excel format, including special characters

• Webi Reports scheduled in Excel format are not delivered by email when the file contains any column on which the text contains "special characters";
• Job schedule is successful but the recipients don’t receive the email;
• BI users can receive the Excel file containing the special characters on their Inboxes (Inside BI);
• When sending the file saved as .xls, using Outlook the behavior is as expected. SMTP is working ok;
• The same Excel file without special characters can be scheduled and sent by email without any problem;
• The same Webi Report exported as PDF or even in WBI format is scheduled and delivered by email successfully. 

• SAP BusinessObjects BI Platform 4.3 Support Pack 2 Patch 7 and latest versions
• Windows server 2019
• MS Excel and MS Outlook

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