SAP Knowledge Base Article - Preview

3423425 - Employee with incorrect User Type or Extension status is not being sync in IAS integrations - Onboarding

Symptom

  • Scenario 1:
    • An IAS integration for a SAP application is not receiving the candidate's data because, in the table 'Table_USER_ACCOUNT" (Data Inspector), the User Type is 'onboardee', but it should be 'employee'.
    • The user status in Table_USERS_SYSINFO  is 't'.
    • The candidate was purged. 
  • Scenario 2:
    • An IAS integration for a SAP application is not receiving the candidate's data because, in the table 'Table_USER_ACCOUNT" (Data Inspector), the Extension status is equals to "2"(Pending), but it should be '0'.
    • The user status in Table_USERS_SYSINFO  is 't'.
    • After making the wrong choice regarding the rehire method, the candidates were purged and then rehired.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

Onboarding, obx, table, Table_USER_ACCOUNT, Table_USERS_SYSINFO, status, type, onboardee, employee, 2, hire, candidate, converted , KBA , LOD-SF-OBX-IAS , IAS User Authentication , Problem

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