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SAP Knowledge Base Article - PreviewSymptom
When marking multiple Cases in the Cases OWL. You are unable to mass update their Status.
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Environment
SAP Cloud for Service V2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 third-party add-in all versions ; SAP Sales Cloud and SAP Service Cloud Version 2, limited use all versions
Keywords
Ticket; Multiple Edit; Change; Fail; , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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