SAP Knowledge Base Article - Preview

3423471 - Unable to Mass Update Case Status

Symptom

When marking multiple Cases in the Cases OWL. You are unable to mass update their Status.


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Environment

SAP Cloud for Service V2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 third-party add-in all versions ; SAP Sales Cloud and SAP Service Cloud Version 2, limited use all versions

Keywords

Ticket; Multiple Edit; Change; Fail;  , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

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