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SAP Knowledge Base Article - PublicSymptom
You are unable to add Sub Cases to a Case, via Related Entities facet. The feature is also not available via Adaptation.
Environment
Cloud for Service V2
Cause
Case Hierarchy feature is disabled.
Resolution
You need to enable the Case Hierarchy feature.
To enable it, go to the Case Type and under the Feature Settings table click to enable the Case Hierarchy feature.
Keywords
Sub Ticket; Link; Main Case; , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions
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