SAP Knowledge Base Article - Preview

3423496 - Account information not recognized: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) - SAML issue

Symptom

  • After reaching Identity Provider logon page and adding credentials user is not redirected to BI, instead an error is thrown.
  • Error "Account information not recognized: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)"


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Environment

  • SAP BusinessObjects Business Intelligence 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

bi4, biauth, htkba, ta, trusted auth, single sign on, sign-on, automatic logon silent, Trusted authentication, BI 4, SAML, Account information not recognized: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008), not redirecting to BI, SAML Error, not working , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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