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SAP Knowledge Base Article - PublicSymptom
When going to the Case General facet. You are unable to add a Task. This is even not possible via Adaptation.
Environment
Cloud for Service V2
Cause
Task Management feature is not enabled.
Resolution
The Tasks can only be added once the Task Management feature is enabled.
To enable it, go to the Case Type and under the Feature Settings table click to enable the Task Management feature.
Keywords
KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions
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