Symptom
- An error is being received when trying to cancel an Onboarding for a candidate.
- Error Message: [COE0018] deactivating external user XXXX failed.
- In Integration Center, try to change the status from 'e' to 'd' and it is being completed with errors.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- From the Onboarding Dashboard, select the candidate that needs to be cancelled.
- In the 'Actions' tab, click cancel
- Enter cancelation reason
- Error is received.
Cause
Error in the logs: Load external user failed. The status is: -40 with the index 0
- The -40 error code correspond to an invalid gender.
- Gender is an enum and has a hard-coded sync mapping from personalInfo.gender to gender standard element.
- The Enhancement to Gender Values – Inclusion of Additional Gender Values is not yet updated from Upgrade Center
Resolution
For Live Customer and/or Implementation Partner
- Please check and confirm if you see a button that says 'Upgrade Now' from the 'View Recently Completed Upgrades', if so, the Enhancement to Gender Values – Inclusion of Additional Gender Values from the upgrade center must be updated.
- Then, try to Cancel the Onboarding for the candidate again.
- If the issue persists, create a support ticket to confirm the error in the logs is the same as mentioned in the 'Cause' section.
- Subject: KBA 3423514 - Failed to Cancel Onboarding and Deactivate a Candidate - Onboarding
- Component: LOD-SF-OBX-ADM
For Cloud Product Support
- Please see the internal notes.
See Also
Keywords
Cancel Onboarding, Load external user failed. The status is: -40 with the index 0, Deactivate user, Gender, Upgrade Center, Enhancement to Gender Values – Inclusion of Additional Gender Values, [COE0018], Onboarding, OBX, ONB2 , KBA , LOD-SF-OBX-ADM , Admin UI , Problem
Product
SAP SuccessFactors Onboarding 2311