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SAP Knowledge Base Article - PreviewSymptom
When opening a Case, you notice that the field Main Case is Grayed Out and not editable.
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Environment
SAP Cloud for Service V2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions
Keywords
Hierarchy; Level; Tickets; , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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