Symptom
Customer can delete or decommission both test and productive C4C tenants.
Environment
SAP Cloud for Customer.
Resolution
Go to Service Control Center Systems view Choose Active Systems and select the test tenant that you want to decommission.
Click the Request Termination button.
After having confirmed a termination date, the system status in the systems view will be changed for this system to Termination Requested.
As soon as you have confirmed the termination date, you will be able to request a new test system using Request System.
See Also
Note :
If you cannot request for a new tenant because the allowed number of tenants has been reached, you must first remove the test tenants.
Test tenants in maintenance mode do not count towards tenant availability and therefore can be ignored.
The deletion of productive systems from service control center work center is not possible. In such circumstances, raise an incident with customer support.
If you have deployed the SCIM iflows in CPI, please check whether you can now remove them as they are no longer necessary.
Keywords
Decommission Tenant, C4C Tenant , KBA , LOD-CRM-ADM , Administration UI , How To