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SAP Knowledge Base Article - PublicSymptom
You are unable to delete a standard Query for Cases (e.g All Cases).
Environment
SAP Cloud for Service V2
Cause
This is the current system standard behavior.
Resolution
To keep system consistency, standard queries cannot be deleted. You can still create new Custom Queries.
Keywords
Change; Remove; UI; Still Visible; , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions
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