SAP Knowledge Base Article - Public

3423554 - Unable to Delete Standard Case Query

Symptom

You are unable to delete a standard Query for Cases (e.g All Cases).

Environment

SAP Cloud for Service V2

Cause

This is the current system standard behavior.

Resolution

To keep system consistency, standard queries cannot be deleted. You can still create new Custom Queries.

Keywords

Change; Remove; UI; Still Visible;  , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions