3423556 - Custom Case Note Not Editable

You have created a Custom Note Type for your Cases. However, you are unable to edit the Note.

Cloud for Service V2

Updatable By field is set to None.

1. Go to the Note Types Setting.
2. Select the Case Business Services.
3. Select the Custom Note Type that you have created.
4. Under the column Updatable By, set it to any value rather than None.
5. Save it.

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SAP Sales Cloud and SAP Service Cloud Version 2 all versions