SAP Knowledge Base Article - Public

3423637 - Determination rule is not working.

Symptom

Determination rule is not working when you assign a field to its value.

Environment

  • SAP Sales Cloud 
  • SAP Service Cloud 

Reproducing the Issue

Pre-requisite 

You have created  Determination with condition to an extension field  "ABC "for an entity  "XYZ" in Extensibility Administration.

  • Go to Navigation menu and navigate to the service "XYZ".
  • Fill extension field "ABC" with the available value populated in the dropdown.
  • According to validation  condition, the field ABC should hold a value to trigger Validation.
  • You will notice Validation has not trigger.

Cause

Currently there is limitation that only ID (UUID) is supported for maintaining conditions in extensibility determinations.

Resolution

You need to pass UUID for the field "ABC" as a passing parameter in condition block of Validation.

Keywords

KBA , CEC-CRM-CZM-DTR , Determination for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0