Symptom
Determination rule is not working when you assign a field to its value.
Environment
- SAP Sales Cloud
- SAP Service Cloud
Reproducing the Issue
Pre-requisite
You have created Determination with condition to an extension field "ABC "for an entity "XYZ" in Extensibility Administration.
- Go to Navigation menu and navigate to the service "XYZ".
- Fill extension field "ABC" with the available value populated in the dropdown.
- According to validation condition, the field ABC should hold a value to trigger Validation.
- You will notice Validation has not trigger.
Cause
Currently there is limitation that only ID (UUID) is supported for maintaining conditions in extensibility determinations.
Resolution
You need to pass UUID for the field "ABC" as a passing parameter in condition block of Validation.
Keywords
KBA , CEC-CRM-CZM-DTR , Determination for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0