3423766 - Partial clearing of down payment requests

Symptom

When a partial payment is posted for a down payment request, the down payment request may be cleared and become unavailable for further payment selections, or it may remain available for additional payments.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

Post a down payment request using "Manage Supplier Down Payment Requests" or "Manage Customer Down Payment Requests" app.
Try to post partial payments for the down payment request using "Post Incoming Payments", "Post Outgoing Payments", "Clear Incoming Payments", or "Clear Outgoing Payments" app.
The down payment request is marked as cleared even though it is partially cleared.

Cause

There was a behavior change in release CE2502.
Before CE2502, the down payment request would be cleared even if the down payment amount was less than the amount of the down payment request.
After CE2502, it is possible to make partial payments and residual payments on the down payment request.

Resolution

For down payment requests, to post the received amount as a partial payment, enter the amount in the Allocated Amount field.
To create and post a residual item, input the remaining open amount in the Residual Amount field.

Keywords

Partial, Residual, Manage Customer Line Items, Manage Supplier Line Items, Manage Supplier Down Payment Requests, Manage Customer Down Payment Requests, Post Incoming Payments, Clear Incoming Payments, Reprocess Bank Statement Items, F1520, F1345, F0773 , KBA , FI-FIO-AP-TRA-2CL , Transaction Apps: Public Cloud , FI-FIO-AR-2CL , Fiori UI for Accounts Receivable (Public Cloud) , FI-AR-AR-A-2CL , Posting/Clearing/Special General Ledger (Public Cloud) , FI-FIO-AR-TRA-2CL , Transaction Apps: Public Cloud , FI-AP-AP-A-2CL , Posting/Clearing/Special General Ledger (Public Cloud) , FI-FIO-AP-2CL , Fiori UI for Accounts Payable (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions