SAP Knowledge Base Article - Public

3423783 - Unable to create Quote Tables

Symptom

When trying to create a Quote Table, error message "Failed to successfully save quote table" appears. 

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Go to Setup
  2. Quote -> Quote Tables
  3. Click on Add New
  4. Insert a name
  5. Click on Save
  6. Error message "Failed to successfully save  quote table" appears in an alert box.

Cause

  • One possible cause of the issue is that there is a job using Quotes in the environment, such as Integration User creating/modifying quotes in CPQ environment
  • As in order to create Quote tables it is required to retrieve quote information in the process, if a job constantly and uninterruptedly uses the quotes, DB lock will be occur. 

Resolution

  1. Disable Integration User
  2. Stop Process that is being run and using quote information without end. 

Keywords

Database, Quote Table, DB lock, Error, Failed, Quote, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2023