Symptom
When trying to create a Quote Table, error message "Failed to successfully save quote table" appears.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- Go to Setup
- Quote -> Quote Tables
- Click on Add New
- Insert a name
- Click on Save
- Error message "Failed to successfully save quote table" appears in an alert box.
Cause
- One possible cause of the issue is that there is a job using Quotes in the environment, such as Integration User creating/modifying quotes in CPQ environment
- As in order to create Quote tables it is required to retrieve quote information in the process, if a job constantly and uninterruptedly uses the quotes, DB lock will be occur.
Resolution
- Disable Integration User
- Stop Process that is being run and using quote information without end.
Keywords
Database, Quote Table, DB lock, Error, Failed, Quote, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed
Product
SAP CPQ 2023