SAP Knowledge Base Article - Public

3423841 - Error: "Serial numbers count is not equal to delivery quantity" while trying to Undo Release Inbound Delivery

Symptom

User is facing the error "Serial numbers count is not equal to delivery quantity" while trying to undo release an Inbound delivery.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Inbound Logistics - Inbound Deliveries.
  2. Select the relevant Delivery.
  3. Choose Undo release, notice the above mentioned error.

Cause

The serial number profile of the relevant product is being changed after release of the respective inbound delivery.

Resolution

Check the changes Tab in the Product master data to check the previously assigned Serial number profile and change it accordingly.

  1. Go to Product Portfolio - Products.
  2. Select the relevant product and choose edit and view all.
  3. Select the changes tab and check for the Serial number profile which was assigned previously and restore it.

Keywords

Serial numbers count is not equal to delivery quantity, Serial number Profile, Serial number, Inbound delivery, Undo release , KBA , SRD-SCM-WME-INB , Inbound Logistics , Problem

Product

SAP Business ByDesign 2311