SAP Knowledge Base Article - Public

3423844 - Opportunity score is not available in Insights

Symptom

When you try to find opportunity score for any Opportunity ID (even if the status is in New/In Progress) there is no score available in the side panel. It shows the message - 'Score is currently unavailable'

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunities view.
  3. Search for Opportunity ID with status new/In Progress.
  4. Opportunity score is not available.

Resolution

The user account who created Opportunity scoring model is associated with the Opportunity scoring job. If that user is in locked state, the daily scoring trigger won't run in the customer tenant. The reason is Machine Learning model runs a background job to score Opportunities daily who activates the model and if that user is locked, then the run can't be executed.

See Also

  • KBA 3002850 - Machine Learning: No Scoring for Opportunities Or Leads
  • KBA 2932357 - Calculation of the ML Opportunity Score 
  • KBA 2928638 - How To: Machine Learning Opportunity Score Card Activity Engagement counter 

Keywords

Opportunity scoring, insights, side panel , KBA , LOD-CRM-ML-SLS , Machine learning-sales cloud (cloud for customer) , Problem

Product

SAP Cloud for Customer core applications all versions