SAP Knowledge Base Article - Public

3423980 - Rehire with old employment employee not converted after start date - Onboarding

Symptom

Candidate rehired via Onboarding with Rehire with Old Employment not converting after start date.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Rehire candidate with Old employment
  2. Complete normal Onboarding workflow until candidate lands in Employee Central, thus creating Employee Profile
  3. After start date reached candidates still inactive

Cause

Timezone not maintained.

Resolution

Timezone needs to be maintained. If not maintained this can lead to the problem for new hires also. This is acknowledged as known issue because of missing timezone by engineering team.

Please add timezone information for the affected rehires and it should work accordingly. 

  1. Go to "Manage Business Configuration"
  2. Job information
  3. Enable the field "timezone" and click save
  4. Create a business rule and add it as onChange under JobInfo.location field.The rule will be based on Job Information base object, with condition: if always true, then set jobInfo.timezone equal to jobInfo.location.timzone
  5. Add this rule using Manage Business Configuration tool under > jobInfo > location field details 
  6. Click save
  7. Test with a new Rehire With Old Employment

Keywords

onb, obx, rooe, rehire, old, employment, rehired, internal, start, date, conversion, converting, conversiononstartdatejob, candidate , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions