SAP Knowledge Base Article - Preview

3423985 - Search inbox fields do not get cleared out even after Ending an interaction call

Symptom

When agent uses the inbox search, the data of agent inbox search fields will not get cleared out after End button is pressed.


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • SAP enhancement package for SAP CRM

Product

SAP S/4HANA all versions

Keywords

END button, inbox, clear, search, result list, ICCMP_INBOX , KBA , CRM-S4-IC-UNI , S4CRM: Agent Inbox , Problem

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