Symptom
Error “[COE0019]Validation failed. Incorrect event reason for the Job Information entity: jobInfo" during the initiateOnboardingForUser API call
Environment
SAP SuccessFactors Onboarding
Cause
- Customer does not have Employee Central so is using mini version of EC
- No job information, personal information records exist for inactive employee profile they expect rehire to match with
Resolution
- In order to proceed with rehire and use rehire event reason the old termination record is required.
- It is best to import the terminated employee record if available or to create it using imports if you want to maintain both records.
- Another option create new employment as a new hire but consider having a specific event reason for this type of New hire to differentiate it.
Keywords
initiateOnboardingForUser, API, Incorrect event reason for the Job Information entity, [COE0019]Validation failed, rehire, no employee central, no EC, mini EC, ATS, INC7027488 , KBA , LOD-SF-OBX-ATS , ATS Integration , Problem
Product
SAP SuccessFactors Onboarding 2311
SAP Knowledge Base Article - Public