SAP Knowledge Base Article - Public

3424363 - Incorrect event reason for the Job Information entity using initiateOnboardingForUser API - Onboarding

Symptom

Error “[COE0019]Validation failed. Incorrect event reason for the Job Information entity: jobInfo" during the initiateOnboardingForUser API call

Environment

SAP SuccessFactors Onboarding

Cause

  1. Customer does not have Employee Central so is using mini version of EC
  2. No job information, personal information records exist for inactive employee profile they expect rehire to match with

Resolution

  1. In order to proceed with rehire and use rehire event reason the old termination record is required.
  2. It is best to import the terminated employee record if available or to create it using imports if you want to maintain both records.
  3. Another option create new employment as a new hire but consider having a specific event reason for this type of New hire to differentiate it.

Keywords

initiateOnboardingForUser, API, Incorrect event reason for the Job Information entity, [COE0019]Validation failed, rehire, no employee central, no EC, mini EC, ATS, INC7027488  , KBA , LOD-SF-OBX-ATS , ATS Integration , Problem

Product

SAP SuccessFactors Onboarding 2311