SAP Knowledge Base Article - Public

3424487 - Error "Invalid credentials; check your user and password." on Outlook Addin

Symptom

You are using the exact same credentials to login in the C4C tenant and in the Outlook Client Side Add-in, however, Outlook throws the error "Invalid credentials; check your user and password." after the login attempt.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open Outlook.
  2. Click on "Log On" in the SAP Sales Cloud App.
  3. Use the same Credentials as in the C4C UI.
  4. Error Occurs.

Cause

Your password contains the special character "€". This character is not supported by the Add-in.

Resolution

Set a new password without the "€" symbol.

Keywords

passwort, addon, addin, add, on, in, credentials, pass, key, passkey, outlok , KBA , LOD-CRM-GW-OUT , Outlook , Known Error

Product

SAP Cloud for Customer core applications 2311