3424487 - Error "Invalid credentials; check your user and password." on Outlook Addin

You are using the exact same credentials to login in the C4C tenant and in the Outlook Client Side Add-in, however, Outlook throws the error "Invalid credentials; check your user and password." after the login attempt.

SAP Cloud for Customer

1. Open Outlook.
2. Click on "Log On" in the SAP Sales Cloud App.
3. Use the same Credentials as in the C4C UI.
4. Error Occurs.

Your password contains the special character "€". This character is not supported by the Add-in.

Set a new password without the "€" symbol.

passwort, addon, addin, add, on, in, credentials, pass, key, passkey, outlok , KBA , LOD-CRM-GW-OUT , Outlook , Known Error