Symptom
You are using the exact same credentials to login in the C4C tenant and in the Outlook Client Side Add-in, however, Outlook throws the error "Invalid credentials; check your user and password." after the login attempt.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Open Outlook.
- Click on "Log On" in the SAP Sales Cloud App.
- Use the same Credentials as in the C4C UI.
- Error Occurs.
Cause
Your password contains the special character "€". This character is not supported by the Add-in.
Resolution
Set a new password without the "€" symbol.
Keywords
passwort, addon, addin, add, on, in, credentials, pass, key, passkey, outlok , KBA , LOD-CRM-GW-OUT , Outlook , Known Error
Product
SAP Cloud for Customer core applications 2311