Symptom
When generating a Data Subject Information Report on a Candidate, the system returns an error "Unable to retrieve data for Candidate while reading data for Recruiting Module".
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
1. Go to "data subject information report"
2. Search with the first name and last name of the affected Candidate
3. Click on generate report
4. And you will see that report is completed with warnings
5. Check the execution manager logs for the error
Cause
There are anonymized applications associated to this Candidate in the system. If the Candidate has in-progress applications associated to their Profile only, then the Report will work without issue. If the Candidate has at least 1 anonymized application associated to their Profile, then the error will be returned.
Resolution
As an alternative solution, please consider creating a Report in Ad-Hoc on either the Application or Candidate Column to gather the relevant data you seek on the Candidate. If you wish to extract their attachments from the system, please use Integration Centre.
See Also
Keywords
Data privacy, error, GDPR , KBA , LOD-SF-RCM-REP , Reporting & Analytics, Data Imports & Exports , Problem