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SAP Knowledge Base Article - PreviewSymptom
You notice that, after saving an email as a draft, the same is not displayed in the timeline of the associated object e.g. Cases.
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Environment
SAP Service Cloud Version 2.
SAP Sales Cloud Version 2.
Product
SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Email, E-mail, Draft, Visible, Timeline, Cases, Object, SAP Service Cloud Version 2, SAP Sales Cloud Version 2, V2, Timeline Event, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-TIM , Timeline for SAP Sales/Service Cloud , How To
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