Symptom
No automatic status change from "Waiting for E-signing" to "Signed".
Environment
SAP SALES CLOUD CPQ Integrated with DocuSign
Cause
Wrong environment URL.
Resolution
- Go to Setup;
- Providers;
- Third-Party Integrations > DocuSign;
- Check environment URL.
Note: If using Quote 1.0, use DocuSign 2.0 environment URL.
If using Quote 2.0, use DocuSign 2.1 environment URL.
See Also
Keywords
DocuSign, CPQ, Quote 1.0, Quote 2.0, Integration , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed
Product
SAP CPQ 2024