Symptom
No automatic status change from "Waiting for E-signing" to "Signed".
Environment
SAP CPQ Integrated with DocuSign
Cause
Environment URL is not properly set up.
Resolution
- It is needed to verify the environment URL in Setup
- Go to Setup, inside Providers
- DocuSign is located in Third-Party Integration.
- Check the environment URL.
- If the quote engine is 1.0, it can be populated with either one of the followings:
- https://<environment>.docusign.net/restapi/v2/login_information
- https://<environment>.docusign.net/restapi/v1/login_information
- If the quote engine is 1.0, it should be populated with:
- https://<environment>.docusign.net/restapi/v2.1/login_information
- If the quote engine is 1.0, it can be populated with either one of the followings:
See Also
Keywords
DocuSign, CPQ, Quote 1.0, Quote 2.0, Integration, Environment, URL , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To
Product
SAP CPQ 2025
SAP Knowledge Base Article - Public