SAP Knowledge Base Article - Public

3424933 - DocuSign Integration - no automatic update of the Quote Status

Symptom

No automatic status change from "Waiting for E-signing" to "Signed".

Environment

SAP CPQ Integrated with DocuSign

 

Cause

Environment URL is not properly set up.

Resolution

  1. It is needed to verify the environment URL in Setup
  2. Go to Setup, inside Providers
  3. DocuSign is located in Third-Party Integration.
  4. Check the environment URL.
    1. If the quote engine is 1.0, it can be populated with either one of the followings:
      1. https://<environment>.docusign.net/restapi/v2/login_information
      2. https://<environment>.docusign.net/restapi/v1/login_information
    2. If the quote engine is 1.0, it should be populated with:
      1. https://<environment>.docusign.net/restapi/v2.1/login_information

See Also

DocuSign Integration - Configuration in SAP CPQ

Keywords

DocuSign, CPQ, Quote 1.0, Quote 2.0, Integration, Environment, URL , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To

Product

SAP CPQ 2025