SAP Knowledge Base Article - Public

3424933 - DocuSign Integration - no automatic update of the Quote Status

Symptom

No automatic status change from "Waiting for E-signing" to "Signed".

Environment

SAP SALES CLOUD CPQ Integrated with DocuSign

 

Cause

Wrong environment URL.

Resolution

  1. Go to Setup;
  2. Providers;
  3. Third-Party Integrations > DocuSign;
  4. Check environment URL.

Note: If using Quote 1.0, use DocuSign 2.0 environment URL.

If using Quote 2.0, use DocuSign 2.1 environment URL.

See Also

Configuration in SAP CPQ

Keywords

DocuSign, CPQ, Quote 1.0, Quote 2.0, Integration , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To

Product

SAP CPQ 2024